Terms & Conditions

Booking and Deposit
At the point of booking please complete the booking form provided. The Fiery Fox provides a bespoke service which can be tailored to most needs. We operate multiple rigs and will select the rig that will work the best based on your venue, weather conditions and availability. All of our rigs provide the exact same end product and service. Upon receipt of your booking form, we require a deposit to be paid to secure your selected date. The remainder of the balance is subject to change if you so wish to alter your catering needs nearer the time of your event.

Changes
Changes to your catering needs can be made at any point up to 14 days prior to your event. Changes will only be made by the client and will affect the remainder of your outstanding invoice. In this scenario, a new invoice will be generated reflecting these changes.

Payment
Payment of the full invoice is required prior to the event. Full payment is required to have cleared 7 days prior to the event. We do not accept payments via cheque.

Contract of Hire
Upon receipt of your deposit, you will have secured the services of The Fiery Fox for the duration of your event as specified within your booking form.

Cancellations policy
In the very highly unlikely event that The Fiery Fox needs to cancel your booking due to extreme circumstances, we will do our best to find a sufficient replacement and will refund you 100% of your deposit and 100% of your final payment if the final payment has been made. We also encourage you to take out your own wedding or event insurance.

Once the deposit is paid, if there is a change in circumstances and you no longer wish to fulfil your booking, our terms are as follows:

Cancellation 6 months prior to the event will result in a full refund if we are able to re-sell your date

Cancellations 6 months - 60 days prior to the event: the deposit is not refundable

Cancellations 60 days - 14 days prior to the event: 50% of the full invoice is payable

Cancellations within 14 days: the full invoice is payable

All cancellations are to be made in writing, we are unable to accept them verbally.

Price Quotations
The price quotation offered at the time of booking will not be altered even if our prices change, however, this quotation is subject to change if changes are made to the catering requirements as per the Changes section of these Terms & Conditions.

Other Terms
We reserve the right to take photos and videos at your event as part of our marketing effort and will use and distribute these images across our marketing channels including social media. The Fiery Fox is not liable for any loss of profits, loss of contracts, loss of business or revenues or for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of The Fiery Fox, our employees, agents or subcontractors or otherwise) which arise out of or in connection with the service provided.